The Human Side of HCM Transformation: Why Technical Expertise Isn’t Enough

When organizations invest in HCM transformation, the focus is often on technology. But at Lucas Kennedy, we know that technology alone doesn’t deliver outcomes. The most persistent challenges we see in Workday programs aren’t technical, they’re behavioural, operational, and human.

The Reality of HCM Transformation

Our experience has shown that the success of HCM transformation depends on more than just technical expertise. That’s why we launched the HCM Advisory Practice, to help clients land change, not just plan for it. Our team works client-side, alongside your team to shape and support real delivery across key workstreams, including:

Workday Launch implementation and Readiness: Preparing organizations for go-live with the right requirements and processes, governance, aligned stakeholders, and realistic delivery plans.
Post Go-Live Adoption and Utilization: Maintaining momentum after launch with structured adoption, focused on driving utilisation and positive user experiences.
Workforce Reporting and Insight Design: Rebuilding reporting frameworks for reliable workforce visibility.
Talent Optimization and Governance: Aligning governance for better decision-making and bringing the right skills and experience to work alongside you and aligning gov.
AI and Workday Extend: Advising on practical use cases for immediate value.

Real-World Examples

We’ve worked with organizations facing common challenges, including:

A UK-based organization struggling with user adoption three months post-go-live. We helped them reframe communications and refresh with resultant increases in utilisation and user feedback.
A global firm lacking trust in reporting after Prism implementation. We supported them in rebuilding dashboards and reintroducing data governance.
A US-headquartered company deploying Workday Extend for process efficiency with quick, measurable impact.

Why It Matters Now

With so much content about Workday and HCM transformation, it’s hard to know what’s working now. Our advisory team focuses on:

Deployable AI tools: Addressing current workforce and service challenges.
Extend use cases: Bringing quick and visible gains.
Governance resets: Supporting delivery where it’s stalling.

What's Coming Next

In the coming months, we’ll be sharing more insights on topics such as:

Workday launch readiness and lessons from recent go-lives
Overcoming the dip in adoption after launch
What AI can realistically deliver in HCM today
Common workforce reporting issues and solutions

Get in Touch

If your organization is preparing for launch, recovering from one, or not seeing the impact you expected, we’d be happy to share our insights. Contact us to learn more or follow along for further insights.

UK : +44 208 658 5525

US : +1 302 257 6600

enquiries@lucaskennedy.co.uk

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